Last updated: November 13, 2025
1. Overview
This Refund Policy explains your right to request a return, withdrawal, or refund, and how eligible refunds are processed.
2. Right of Withdrawal Within 14 Days
If you are a consumer in the EU/EEA, you may have the right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason, subject to applicable law and any exceptions.
The 14-day withdrawal period begins on the day when you, or a third party designated by you other than the carrier, physically receive the goods.
To exercise this right, please contact us by email at: [Chanwj1202@outlook.com]
3. How to Request a Return or Refund
To request a return or refund, please send us an email at [chenzaolxx@gmail.com] with your order number and product information.
After reviewing your request, we will provide you, where applicable, with return instructions and refund eligibility details.
4. Return Conditions
Returned items must be unused, undamaged, and returned in their original packaging with all included accessories, unless otherwise provided by applicable consumer protection law.
Please pack returned items properly to avoid damage during transit.
5. Return Shipping
The return shipping method and any applicable costs will be communicated during the return process, in accordance with applicable law.
6. Refund Processing
Once the returned item has been received and inspected, any eligible refund will be processed within a reasonable period of time.
If additional information is needed to complete the refund, we may contact you using the details you provided.
7. Refused or Undeliverable Orders
If a package is refused without valid reason, not collected, or cannot be delivered due to incorrect or incomplete delivery information provided by the customer, we reserve the right to deduct any return shipping costs or related handling fees from any refund, where permitted by applicable law.
We may also restrict future orders in cases of repeated abuse or unjustified refusals.
8. Contact Us
If you have any questions about returns or refunds, please contact us at:
Contact email: [Chanwj1202@outlook.com]
