Last updated: November 13, 2025
1. Overview
This Shipping Policy explains how we process, ship, and deliver customer orders, including the conditions applicable to cash on delivery (COD), where available.
2. Order Processing Time
Orders are generally processed within 1–3 business days after they are placed, excluding weekends and public holidays.
After shipment, we may send you a shipping confirmation email with tracking information, where available.
If an issue arises with your order, such as stock unavailability or address verification problems, we may contact you using the details you provided.
3. Delivery Time
The estimated delivery time is 7–25 business days, depending on the destination and logistics conditions.
Delivery times are estimates only and may be affected by factors beyond our reasonable control, including but not limited to:
customs clearance;
weather conditions;
public holidays;
carrier delays;
remote area restrictions;
other logistical disruptions.
4. Shipping Address Accuracy
Please ensure that your delivery address, phone number, and email address are accurate and complete when placing an order.
If an order cannot be delivered due to incorrect or incomplete information provided by the customer, delays, additional costs, or non-delivery may occur.
5. Shipment Tracking
Where tracking information is available, it will be provided after the order has been shipped.
Please note that tracking updates may take time to appear depending on the carrier and destination.
6. Cash on Delivery (COD)
Where cash on delivery (COD) is available, you do not need to pay online at the time of placing the order.
The package will be delivered by our logistics partner to the delivery address provided in your order. Where applicable, please prepare payment as indicated at the time of delivery.
Before accepting the package, please inspect the external condition of the shipment. If the package appears visibly damaged, you may refuse delivery and contact us promptly.
7. Pricing, Duties, and Taxes
Unless otherwise stated at checkout, the total amount shown at checkout is the amount payable for your order.
If taxes, duties, or other charges are included or applicable, this will be indicated during checkout or on the order confirmation page.
8. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible so that we can assist you.
If a package cannot be delivered successfully due to customer-provided delivery information being incorrect or incomplete, we may not be responsible for resulting delays or failed delivery, subject to applicable law.
9. Refused or Undeliverable Orders
If a package is refused without valid reason, not collected, or cannot be delivered due to incorrect delivery information, we reserve the right to deduct any return shipping costs or related handling fees from any refund, where permitted by applicable law.
We may also restrict future orders in cases of repeated abuse or unjustified refusals.
10. Contact Us
If you have any questions about shipping or delivery, please contact us at:
Contact email: [Chanwj1202@outlook.com]
We are committed to responding within 24 business hours.
